Every day help for our customers

Superior support and availability are a staple here at Omnipoint. If you have questions about your account or setting up your Internet connection, we’re here for you. Our robust Knowledge Base offers help without needing to make a call.

  • Broadband questions
  • Streaming TV and Internet
  • High-speed WiFi settings
  • About Connections

If you need more help

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  • All products and services may be odered through our secure payment platform.
  • Customers have access to their personal portal to make secured monthly payments for recurring plans.
  • Customers that have set up auto pay are billed directly to their credit card.
  • Internet equipment is shipped within 7-10 days.
  • Customers are able to track their equipment order..
  • Set Top TV Boxes are shipped within 7-10 days
  • Purchased or leased equipment can be moved to your new location.
  • Prior to moving your service, customers must contact customer care to validate service for their new location.
  • Additional charges or changes in plans may apply in new service ares.
  • All product returns purchased through our online Tech Store are subject to the Omnipoint Return Policy 
  • Internet equipment may be returned within 30 days of purchase for refund of equipment purchase only. Data charges may apply..
  • All other equipment can be returned within 30 days of purchase, at the customer expense, for a full refund returned to the source of your initial payment.
  • Promotional codes are usually used at the time of your purchase.
  • Equipment may be echanged due to faulty or dameged euipment at no charge.
  • Customer should IMMEDIATELY notify Omnipoint if equipment is faulty or damaged.
  • Omnipoint will provide a shipping label for return equipment.
  • Omnipoint will ship replacement equipment at no charge.
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